The XBank Podcast

Episode 2

Beyond Customer Journey Transformation - Part 2

The second in a two-part exploration into customer journey transformation, Fran Sorrentino and Matt Hopgood from Publicis Sapient’s Financial Services team sit down with Nick Edwards, Product Owner Retail & Digital Service Director at Lloyds Banking Group to discuss the challenges of scaling to Enterprise-wide change.

In this series

  • AI in banks today — Fundamentals versus Hype

    Aubrey HB from Nationwide Building Society explores the uses and effects of AI and machine learning in banking.

  • Beyond Customer Journey Transformation - Part 1

    Geraldine Maringo, Senior Product Owner at Nationwide Building Society, joins us to discuss organisational Customer Journey Transformation.

Get in touch

Connect with the team behind XBank

Learn more about our proven, repeatable approach to creating digital banks.