The XBank Podcast

Episode 2

Beyond Customer Journey Transformation - Part 2

The second in a two-part exploration into customer journey transformation, Fran Sorrentino and Matt Hopgood from Publicis Sapient’s Financial Services team sit down with Nick Edwards, Product Owner Retail & Digital Service Director at Lloyds Banking Group to discuss the challenges of scaling to Enterprise-wide change.

In this series

  • AI in banks today — Fundamentals versus Hype

    Aubrey HB from Nationwide Building Society explores the uses and effects of AI and machine learning in banking.

  • Beyond Customer Journey Transformation - Part 1

    Geraldine Maringo, Senior Product Owner at Nationwide Building Society, joins us to discuss organisational Customer Journey Transformation.