The XBank Podcast

Episode 1

Beyond Customer Journey Transformation – Part 1

The first in a two-part series, our first podcast episode challenges the next steps in customer journey transformation, as organisations start turning their attentions to enterprise-wide transformation. Host Fran Sorrentino, Client Partner at Publicis Sapient, is joined by Geraldine Maringo, Senior Product Owner at Nationwide Building Society, and Matt Hopgood, Global Vice President of Strategy and Consulting at Publicis Sapient.

In this series

  • AI in banks today — Fundamentals versus Hype

    Aubrey HB from Nationwide Building Society explores the uses and effects of AI and machine learning in banking.

  • Beyond Customer Journey Transformation - Part 2

    Nick Edwards from Lloyds Banking Group joins Matt and Fran to discuss the challenges of scaling to Enterprise-wide change.