Step One: The ‘big idea’
It all starts with a ‘big idea’. This means setting high-level goals, identifying existing customer pain points and creating a vision of how these customer issues will be addressed.
Without this, projects easily drift off-course, so it’s crucial that banks don’t skip this step. Only when these key goals are identified can we work together to define the competencies and capabilities that will bring the big idea to life.
Step Two: Build it
With the goals firmly established, we can get to work creating the basis of the technical solution that will achieve these objectives. This is where we combine our capabilities across strategy, digital-first design and experience, operations, CX, marketing and the customer/partner ecosystem at the customer-facing end.
Services and products
As part of our proven and repeatable approach to digital transformation, we then select the best cloud-enabled partners and services and integrate them seamlessly to address the client’s individual needs and objectives. These include API- and data-enabled products for the discovery and marketing stages, right through to servicing and provisioning. Building in processes for rapid decision-making at this stage is essential and allows the client to respond faster to market changes, shifting business needs and customer feedback.
Building from the cloud
With these elements in place, we can start to build the solution, and a cloud-centric approach offers significant flexibility from the start and significantly cuts development time. Critical cloud services we employ at this stage include:
- The proposition ecosystem – services for onboarding and verification, payments, lending and more
- Operational services like CRM, treasury, and Risk & Regulatory reporting
- Digital enablement – everything from app dev to smart analysis
- Cloud provider services such as identity access management, networking, and infrastructure
The teams developing these elements work closely to ensure small challenges at the start of the project don’t become big issues toward the end.
We work closely with a wide range of cloud-enabled partners and pick the best and most appropriate out-of-the-box technical components that work together seamlessly for each engagement. This “plug-and-play" approach reduces build time and speeds up delivery.