Investment has to work harder
“We need to accelerate our organizational agility to deliver faster, better solutions to our customers in order to be much more competitive."
How can banks close the gap between aspiration and action faster?
Support tech with new ways of working
“It all comes back to customer simplicity. Do we make customers’ lives easier? Are we making it easier for them to manage their financial life in one place?”
Between next and now is how
What sets today’s leading banks apart from the rest? It’s not just that these leaders have moved faster and further with transformation, but that they are working hard to identify the barriers preventing them from being truly digital-first and working to overcome them.
What lessons can be learned from those who are confronting the challenges of digitization, the threat posed by digital-first challengers and who have embraced opportunities for change? A focus on customer and operational leadership.
Incumbent banks are embracing digital in their transformation efforts – but are they moving fast enough to put digital and customers first? For banks that had been grappling with digital transformations, the impact of COVID-19 was an unexpected reckoning.
More insights from our Global Banking Benchmark Study series:
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Associate Managing Director, Management Consulting
Senior VP, Financial Services
Managing Director, Management Consulting