No going back
“Our clients and employees have become more digitally demanding, and the emergence of fintech players and digital banks firms up that belief.”
Not banking standards – digital standards
Competition heats up
“The basic philosophy is you need to be wherever your customer is. Be part of their journey and their life cycle in whatever device or shape they live it."
Be where your customer is
Banks are looking to the future, and it’s clear that the time for talking about digital transformation is over – so how can banks make the move from digital laggard to digital leader?
What sets today’s leading banks apart from the rest? It’s not just that these leaders have moved faster and further with transformation, but that they are working hard to identify the barriers preventing them from being truly digital-first and working to overcome them.
What lessons can be learned from those who are confronting the challenges of digitization, the threat posed by digital-first challengers and who have embraced opportunities for change? A focus on customer and operational leadership.
More insights from our Global Banking Benchmark Study series:
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Managing Director, Management Consulting
Associate Managing Director, Management Consulting
Senior VP, Financial Services
Director, Business Development